Privacy Policy

1. What We Collect
When you submit a form through our website, we collect:
– Name
– Email address
– Phone number
– Street address
– Type of project or service requested
We do not collect photos, budgets, or financial information via this form.

2. How We Use Your Information
We use your information to:
– Contact you about your request
– Prepare a proposal or estimate
– Follow up regarding services
We do not share your personal data with third parties without your explicit permission.

3. How We Store Data
Form data is securely sent to our internal CRM tools (LMN and Merchant Hub) for scheduling and client management. Data is not stored on our website backend. Only authorized office staff have access to your information.

4. How Long We Keep Your Data
We retain your data indefinitely unless you request its deletion.

5. Cookies & Tracking
We do not use any tracking cookies, analytics tools, or advertising pixels beyond standard Wix platform functionality.

6. Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at:

Email: office@smithandlloyd.com Office Phone # 828 600 1030

Location: Asheville, North Carolina

7. Text Messaging
If you give us your mobile number and agree to receive text messages, we use it only to communicate with you about your inquiry, site visits, estimates, scheduling and service on your property. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How you opt in: you can agree to texts by checking the optional text-message box on our quote request form, or by texting us first at (828) 600-1030. We send customer care messages only, such as replies to your inquiry, appointment reminders, arrival times, estimate and scheduling updates, and service updates. We do not send promotional messages. Message frequency varies. Reply STOP to opt out or HELP for help at any time.